Refund policy

Return Policy: The goal here at Acustom Apparel is to secure your wardrobe needs for life, which is precisely why we offer the *Fit Guarantee. If you are unsatisfied with the fit of an item within 21 days of pick-up or delivery, after tailoring, please send your order back to the store for an Acustom review. If fit issues arise due to a change in body measurements, Acustom is happy to review the order for solutions, however if the order is past the 21 day *Fit Guarantee, Acustom will not be responsible for the cost of alterations.

We are happy to receive returns of improperly fitted and unworn item(s) within 14 days of your purchase for store credit. Articles purchased with a gift card/gift certificate, may also receive a store credit. Due to the bespoke nature, Acustom Apparel does not offer monetary refunds.

Remakes & Reorders: Notice any fit or quality issues with your order? Our *Fit Guarantee promises to remake or reorder items if either of the above are unsatisfactory. This does not include issues of preferential dissatisfaction (i.e., fabric color, fabric feel). Due to limited fabric stock, some fabrics may be unavailable for reorder or remake.