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FAQ

How does it work?
  1. Visit us at our SoHo retail store located at 330 West Broadway.
  2. Get digitally measured — it takes just a few seconds!
  3. Personalize your garments.
  4. Enjoy! Your Shirts will arrive in 2 weeks, Suits in 4-6 Weeks!
What technology do you use?

Acustom Apparel uses the latest in body scanning technology to obtain your exact measurements. Our scanner is a light based machine and is 100% safe – it uses the same lights that can be found in any light fixture throughout your home!

What makes Acustom Apparel revolutionary is our proprietary Digital Bespoke Pattern-making technology as developed in house by Acustom Apparels founders. The Digital Bespoke process takes the measurements gathered from your scan, along with your style selections and creates a unique pattern for your garment – so it fits you perfectly!

Is my personal information protected?

Your privacy is important to us at Acustom Apparel. We will never sell any of your personal information to the third party without your consent.

Do I need to get remeasured each time I want to make a purchase?

Nope! We can use your scan to make any product! Re-orders at Acustom Apparel are simple: if any changes were made to your first order, let us know the exact alterations and we can apply it to your future purchases.

Where is everything made?

Our products are sourced from all over the world. Our Shirts are manufactured in our own facility in Istanbul, Turkey and our suits are manufactured in state-of-the-art factories in Asia, to get you the best product possible.

What if I need my order shipped?

We ship anywhere in the world.

Can I make changes to my order?

If you would like to make a change to an order, please contact us at orders@acustom.com. If it is the next business day after an order, we cannot guarantee any changes can be made. If you need help in making a decision prior to your purchase, our stylist are here to help!

How long does it take to receive my order?

Suiting and outerwear take approximately 4-5 weeks. Shirts take approximately 2 weeks. You will receive order status updates via email throughout the process.

What if I need alterations?

Acustom Apparel is dedicated to making your fit perfect, which is why we offer a 21 day alterations grace period after pickup to ensure you’re absolutely happy with your fit.

On suiting, alterations such as pant length and sleeve length can be done at a local tailor. We will happily refund any alteration costs – just send us a copy of the receipt and fill out our alterations form (so we can utilize these changes for all future measurements) and send to orders@acustom.com!

If there was a manufacturing error such as incorrect fabric, styling options, or measurements, we will happily remake your garment.

What's your return policy?

We are happy to receive returns of improperly fitted and unworn item(s) within 14 days of your purchase for store credit. Articles purchased with a gift card/gift certificate, may also receive a store credit. Due to the bespoke nature, Acustom Apparel does not offer monetary refunds. Learn about our fit guarantee here.